Last updated: [July 1, 2026]
Thank you for shopping at Crochet Cove. Please read this policy before purchasing, as all our products are digital.
Digital Products — All Sales Are Final
All items sold on Crochet Cove are downloadable PDF crochet patterns. No physical product is shipped. Because the file is delivered electronically and available for download immediately after purchase, we do not offer refunds, returns, or exchanges once a download link has been issued or the file has been accessed — except in the situations listed below.
By completing checkout, you acknowledge that your download begins immediately and that you waive any standard withdrawal/cooling-off period that would otherwise apply to digital content.
When We Will Help
We will review a refund, credit, or file replacement on a case-by-case basis if:
- You were charged twice for the same order by mistake.
- The file is corrupted, incomplete, or the wrong pattern was sent, and we’re unable to fix or resend a working copy within a reasonable time.
- Unauthorized/fraudulent payment, confirmed by our payment provider.
We are not able to offer refunds or exchanges for:
- Change of mind after purchase.
- Not reading the pattern description, skill level, or materials list before buying.
- Expecting a physical/finished item rather than a digital PDF pattern.
- Difficulty following the pattern due to personal skill level (we’re happy to help clarify instructions instead — just message us).
- Files that have already been downloaded, where no technical fault exists.
How to Request Help
Email aaryanworkm@gmail.com or message us on WhatsApp at +971 58 526 9245 with your order number and a description of the issue. We aim to respond within 24–48 hours.
Bundles
Individual patterns inside a bundle are not eligible for partial refunds or exchanges.